FAQ
FREQUENTLY ASKED QUESTIONS
R & D and Design
Our R&D department has a total of 6 people, among which the core R&D personnel have more than 10 years of development experience in the connector industry. We require our R&D personnel to participate in the first-line market and communicate closely with our customers. The advanced research and development mechanism can meet the requirements of customers.
Our product development has a strict process:
Product Ideas and Options
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Product Concept and Evaluation
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Market research and evaluation
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Product Definition and Project Planning
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Design and development
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Product testing and validation
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Target market
Our products are environmentally friendly, safe and reliable, and cost-effective as the core research and development concepts. Environmental protection and reliability are one of the civic awareness that our company is implementing and passing on to the public.
Our products adhere to the concept of reliability first, differentiated research and development, use the best raw materials as much as possible, and adhere to the principle of long service life.
Yes, we can produce according to your samples or technical drawings. We can manufacture moulds and fixtures.
Certification
The company has passed the IS09001 quality management system certification and ISO13485 medical management system certification. All products meet the environmental protection requirements of ROHs and Reach. Some products have obtained CE/UL certification (according to customer requirements). We have our own trademarks and patents.
Patent
We take our brand and reputation very seriously. We have our own R&D and design, and we promise that we will not infringe any patents of others, and our legal advisors will intervene and evaluate products during product development.
Product
1. Delivery time: We have been committed to small batches, high quality and fast delivery. Our standard parts inventory assembly model can greatly shorten the lead time of our products.
2. Advantages of testing and inspection: We attach great importance to the reliability inspection of products in the process of research and development and production. The company has mandatory inspection procedures for each batch of products. The company has a full set of comprehensive testing equipment to ensure product performance.
Some of our products can be fully compatible with LEMO, ODU, Fischer, FCI, Hiros, Binder and other group name brands, but our own design can ensure that we will not infringe their patents, and there is no intellectual product dispute between us.
Yes, we can provide a small amount of test samples for free according to the project situation, but the freight needs to be borne by the customer.
Production
1. After the production department receives the assigned production order, the production plan will be arranged.
2. Relevant departments will conduct project review and evaluation as soon as possible to ensure that the production capacity meets customer requirements.
3. Check and confirm the BOM, if there no problem, then material distribution and production equipment debugging.
4. Prepare the corresponding operation documents and confirm by the engineering team.
5. The first sample is produced and confirmed.
6. Mass production.
7. Quality inspection.
8. Packing and storage.
9. Shipping.
Usually 2-4 weeks
Each type of product will have some differences, generally 10pcs, you can consult our customer service staff for details.
Our company has a wide variety of products, and the normal monthly output of each product is about 50,000 sets.
Quality control
We take product testing very seriously. We have our own complete set of testing equipment for connectors and cables, such as: constant temperature and humidity testing machine, plug-in life testing machine, waterproof testing machine, gas leakage testing machine, negative pressure testing machine, cable swing testing machine, impedance testing machine, continuity tester, high voltage tester, ROHs tester, coating thickness tester, tensile tester, salt spray tester, etc.
Each batch of products can be traced back to suppliers, ingredient personnel, relevant production teams and testing personnel by production date and batch number, ensuring traceability of any production process.
Yes, we can provide most documents including Certificate of Analysis/Conformance; Insurance; Certificate of Origin and other required export documents.
We guarantee our materials and workmanship, our product shelf life is 5 years, and the warranty period for quality problems is 1 year.
Shipment
Yes, we always use high quality packaging for shipping, special packaging and non-standard packaging requirements are also available according to customer requirements, but may incur additional charges.
The freight depends on the way you choose to get the goods for transportation, the weight of the goods and the destination, we can choose UPS, Fedex, DHL, China Railway, ocean and other transportation methods. For example, if you choose UPS, the price of a 1KG (about 50 metal connectors) shipments to Munich, Germany is about 42USD, and the shipping time is about 8~16 working days.
If you choose China Railway Express or sea freight, the freight will be more cheaper.
Payment method
T/T, LC, Cash, Alipay, Paypal, Western Union, Bank Acceptance, etc.
Market and Brand
Our products are mainly used in medical, military, industrial testing, measurement, communication, data acquisition, new energy and other fields
Yes, we has our own brand: Bexkom.
At present, our brand Bexkom series products are sold to nearly 600 users in more than 30 countries including China. Of course, we can also OEM/ODM for customers. Generally speaking, if the quantity is more than 500~1000, we can design special packaging boxes according to the requirements of customers, and even print the LOGO authorized by customers on the products.
Our current high-quality customers include Philips, GE, Mindray, Carlisle, Hytera, Hokai, Sunray, and other well-known domestic and foreign listed companies and famous brands.
Unfortunately, due to the COVID-19, we have been unable to participate in some foreign exhibitions in recent years, but we have been participating in many domestic exhibitions every year, such as: Connector and Cable Exhibition, National Defense Information Exhibition, Munich Electronics Exhibition, Public Safety Exhibition, China International Medical Expo, etc.
Service
Our company's online communication tools include phone, email, Whatsapp, LinkedIn, facebook and WeChat, among others.
If you have any dissatisfaction, please send your questions to cs1@bexkom.com, or you can call us directly: +86 18681568601, we will contact you within 24 hours, thank you very much for your tolerance and trust.
